Returns
Our products are subject to a Money Back Guarantee, as we always want our customers to be satisfied with their Mercola Market orders. We ensure exceptional service and ease with our three-step return process:
STEP 1 Contact our Customer Care Team to obtain a return authorization number.
STEP 2 Write the return authorization number on the box and on the original packing slip inside the box.
STEP 3 Ship your return to: Mercola Market Returns 3615 Exchange Ave Aurora, IL 60504
Return Policy
Our Return Policy is as follows with an exception of media, clearance and certain specialty items:
Healthy Rewards members have 90 days to return unexpired, consumable products and 30 days to return undamaged non-consumable products for a full refund (minus shipping charges).
Preferred and Premier members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (minus shipping charges).
The customer is responsible for all return shipping costs and select restocking fees. Please allow 5 to 10 business days for all returns to process. For check and money order customers, please allow up to 15 business days for processing.
| Products |  |  |
| Consumables |
Consumables
-
Health
-
Bamboo Products
-
Food/Nutrition Labels**
-
Household Supplies
-
Personal Care Items
-
Sprouts & Shoots
-
Supplements
-
Pets
-
Cat Scratcher
-
Pet Treats
-
Supplements
|
90-Day
Money Back Guarantee |
1-Year
Money Back Guarantee |
| Non-Consumables |
Non-Consumables
-
Air Purifiers
-
Bedding
-
Clothing
-
Cutlery
-
Fitness Gear**
-
Gardening Tools**
-
Grounded Standing Floor Mat
-
Household Electronics
-
Kitchen Accessories
-
Muse Headband
-
Pet Beds
-
Sheets
-
Towels
-
Water Systems & Replacements (with 15% restocking fee)
|
30-Day
Money Back Guarantee |
90-Day
Money Back Guarantee |
| Media & Other |
Media & Other
-
Books
-
CDs
-
DVDs
-
Testing Kits
|
All media purchases are final sales and may not be returned. |
All media purchases are final sales and may not be returned. |
**With exception of meats, seafood and Power Plates. All clearance items, media and specialty item sales are final and non-refundable. See below for more details.
Specialty Items
Organic Crib Mattress | 90-Day Money Back Guarantee
Return within 90 days, and receive a full refund minus the shipping costs both ways.
Power Plate | 30-Day Money Back Guarantee
Return within 30 days, and receive a full refund minus the shipping costs both ways as well as a 20% restocking fee. Accessories must also be unopened, unused and in their original packaging to receive a refund.
All Meats, Seafood & Sardines | 30-Day Money Back Guarantee
Return within 30 days, and receive a full refund minus the shipping costs both ways.
Vital Choice Blueberries | 30-Day Money Back Guarantee
Return within 30 days, and receive a full refund minus the shipping costs both ways.
At Mercola Market, we stand by our products and strive to develop and offer items that will help you live a healthier lifestyle. In support of this, Mercola Market offers a Lifetime Guarantee for consumable items.
Even if you return an item otherwise eligible to be returned (i.e., an unexpired, consumable product or an undamaged, non-consumable product) beyond the return deadline set forth in this Return Policy, we will provide a store credit equal to the value of the item returned, minus shipping and restocking costs. Lifetime for consumable products refers to its “best if used by” date of the item or the lifetime of the product.
Mercola Market reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Please Note: Customer Care Team Members are not qualified to answer any medical or veterinary questions.