Our top priority at Mercola Market is your happiness.

We stand by our products, and strive to develop and offer items that will help you live a healthier lifestyle. Just contact our Customer Care team, and we will ensure you are satisfied with your purchase. We’re here for you. Happiness Guaranteed.

Money Back Guarantee

Which means we stand by our products, and strive to develop and offer items that will help you live a healthier lifestyle. Just contact our Customer Care team, and we will ensure you are satisfied with your purchase. We’re here for you. Happiness Guaranteed.

Return Process

We ensure exceptional service and ease with our three-step return process:

Return Policy

With the exception of media, clearance and certain specialty items, our return policy is as follows:

  • Market Member

    Members have 1 year to return unexpired, consumable products and 90 days to return undamaged non-consumable products for a full refund (minus shipping charges).

  • Preferred/Premier

    Members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (minus shipping charges).

The customer is responsible for all return shipping costs and select restocking fees. Please allow 5 to 10 business days for all returns to process. For check and money order customers, please allow up to 15 business days for processing.

Products

Market Member

Preferred/Premier

Products

Consumables Show Products

  • Health
  • Bamboo Products
  • Food/Nutrition Labels**
  • Household Supplies
  • Personal Care Items
  • Sprouts & Shoots
  • Supplements
  • Pets
  • Cat Scratcher
  • Pet Treats
  • Supplements

Market Member

1-Year Money Back Guarantee

Preferred / Premier

1-Year Money Back Guarantee

Products

Non-Consumables Show Products

  • Air Purifiers
  • Bedding
  • Clothing
  • Cutlery
  • Fitness Gear**
  • Gardening Tools**
  • Grounded Standing Floor Mat
  • Household Electronics
  • Kitchen Accessories
  • Muse Headband
  • Pet Beds
  • Sheets
  • Silvershield® EMF Shielding Tent
  • Towels
  • Water Systems & Replacements (with 15% restocking fee)

Market Member

90-Day Money Back Guarantee

Preferred / Premier

90-Day Money Back Guarantee

Products

Media & Other Show Products

  • Books
  • CDs
  • DVDs
  • Testing Kits

Market Member

All media purchases are final sales and may not be returned.

Preferred / Premier

All media purchases are final sales and may not be returned.

Disclaimer

**With exception of Power Plates. All clearance items, media and specialty item sales are final and non-refundable. See below for more details.

Specialty Items
Return Details

Specialty Items

Naturepedic® Organic Mattresses
100-Night Sleep Trial

Return Details

Return within 100 days for a full refund, excluding round-trip shipping fees.

Specialty Items

Naturepedic® Organic Waterproof Protector Pads
90-Day Money Back Guarantee

Return Details

Return within 90 days for a full refund, excluding round-trip shipping fees.

Specialty Items

Power Plate
30-Day Money Back Guarantee

Return Details

Return within 30 days for a full refund, excluding roundtrip shipping fees and a 20% restocking fee. Accessories must also be unopened, unused and in their original packaging to receive a refund.

At Mercola Market, we stand by our products and strive to develop and offer items that will help you live a healthier lifestyle. In support of this, Mercola Market offers a Lifetime Guarantee for consumable items.

Even if you return an item otherwise eligible to be returned (i.e., an unexpired, consumable product or an undamaged, non-consumable product) beyond the return deadline set forth in this Return Policy, we will provide a store credit equal to the value of the item returned, minus shipping and restocking costs. Lifetime for consumable products refers to its “best if used by” date of the item or the lifetime of the product.

Mercola Market reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Need Help? Contact Customer Care

1-877-985-2695

1-239-599-9500
(International)

1-877-985-2695

1-239-599-9500
(International)

Monday - Friday | 8 a.m. to 9 p.m. EST
Saturday and Sunday | 9 a.m. to 6 p.m. EST

Please Note: Customer Care Team Members are not qualified to answer any medical or veterinary questions.