Our Promise:
If you’re not satisfied with Dr. Mercola Premium Products, we're not satisfied. We want to help ensure your shopping experience is second to none.
How To Return:
STEP
1
Contact our friendly Customer Service Department to obtain a return authorization number: 877-985-2695 (U.S.) or 239-599-9500 (International)
STEP
2
Write the return authorization number on the box and on the original packing slip inside the box
STEP
3
Ship your return to:Mercola Returns
3615 Exchange Ave
Aurora, IL 60504
Return Policy
(Except as set forth below with respect to Media, Clearance and certain Specialty Items):
Healthy Rewards members have 90 days to return unexpired, consumable products and 30 days to return undamaged non-consumable products for a full refund (less shipping charges).
Preferred members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (less shipping charges).
Premier members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (less shipping charges).
The customer is responsible for return shipping costs. Please allow 5 to 10 business days for all returns to process. (Check and money order customers, please allow up to 15 business days.)
| Consumables |
Healthy Rewards |
Preferred/Premier |
-
Health
- Bamboo Products
- Food/Snacks**
- Household Supplies
- Protein Powder
- Personal Care
- Sprouts
- Supplements
-
Pets
- Cat Scratcher
- Pet Treats
- Supplements
|
90-day money back guarantee
|
1 year money back guarantee
|
| Non-consumables |
Healthy Rewards |
Preferred/Premier |
-
Bedding
-
Clothing
-
Cookware/Cutlery
-
Earthing Products
-
Fitness Gear**
-
Gardening Tools
-
Household Electronics
-
Kitchen Accessories
-
Muse Headband
-
Air Purifiers
-
Pet Beds
-
Pet Cookbooks
-
Sheets
-
Towels
-
Water Filters/Systems
|
30-day money back guarantee
|
90-day money back guarantee
|
| Media |
Healthy Rewards |
Preferred/Premier |
|
Books, CDs, DVDs, Downloads
|
All media purchases are final sale and may not be returned.
|
All media purchases are final sale and may not be returned.
|
**Except meats, seafood, Power Plates and saunas. Please see specialty items.
All clearance items, gift cards and media purchases are final sale and may not be returned.
All Testing Kits are non-refundable.
Specialty Items (Healthy Rewards, Preferred and Premier):
Select Water Filter Units
- 30-Day Guarantee for Healthy Rewards and 90-Day Guarantee for Preferred and Premier
- Return within 30 or 90 days, and receive a money-back refund minus the shipping costs both ways as well as a 15% restocking fee.
Organic Mattresses Naturepedic
- 90-Day Guarantee
- Return within 90 days, and receive a money-back refund minus the shipping costs both ways.
Power Plate
- 30-Day Guarantee
- Return within 30 days, and receive a money-back refund minus the shipping costs both ways as well as a 20% restocking fee.
- Accessories must be unopened, unused and in their original packaging to receive a refund.
Garden Tower
- 30-Day Guarantee
- Return within 30 days unopened, and receive a money-back refund minus the shipping costs both ways.
- Return within 30 days, opened and receive store credit minus the shipping costs both ways.
Meats/Seafood/Sardines
- 30-Day Guarantee
- Return within 30 days, and receive a money-back refund minus the shipping costs both ways.
Blueberries
- 30-Day Guarantee
- Return within 30 days, and receive a money-back refund minus the shipping costs both ways.
Lifetime Guarantee
Our intent is to make you happy. We stand by our Premium Products and strive to provide items that will help you live a healthier lifestyle. In support of this, Mercola offers a Lifetime Guarantee for consumable items.
Even if you return an item otherwise eligible to be returned (i.e. an unexpired, consumable product or an undamaged, non-consumable product) beyond the return deadline set forth in this Return Policy, we will provide you nonetheless with a store credit equal to the value of the item returned, less shipping and restocking costs. Lifetime for consumable products refers to its “best by” or expiration date of the item or the lifetime of the product.
Questions not answered above? Our courteous and helpful customer representatives are always ready to help. Call 877-985-2695 (U.S.) or 239-599-9500 (International).
Mercola reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.