Our Service Commitment

Working Together to Protect Your Health Choices

At Dr. Mercola Premium Products, our Customer Service Department mission is to provide an extraordinary experience by treating our customers like family and being leaders in knowledge within our industry.

Dr. Mercola Premium Products proudly stands for your well-being and helps create a healthier, more informed world by sharing the latest health information and providing clean products. Genuine customer service representatives are available to support you in your health journey — something we like to call our service commitment.

The People

Our customer service department is full of dedicated people who truly care about your health goals and strive to provide you with stellar service each and every day. From providing a wealth of knowledge and insight on our entire line of high-quality products, to upholding high standards for customer service, our friendly representatives can answer any question you have. Whether it’s a product question, shipping concerns or setting up an Autoship account, we’ve got you covered. Contact us 7 days a week via phone, chat or e-mail! To ensure the best experience possible, the average wait time is under a minute to talk to a live representative, and we guarantee an answer to your e-mail by the next business day. See what people like you are saying about our extensively trained customer service representatives.


If you’re not satisfied with your products, we’re not satisfied. We want to ensure your shopping experience is second to none. That’s why we offer an incredible Money-Back Guarantee to ensure you are happy from the time you order to the last dose of your favorite product. Click here to learn more about our return policy.


Our shipping is quick, reliable, trackable and affordable. We optimize your shipping time based on competitive shipping costs to ensure your products get to you quickly and safely. Click here for more information about our shipping policy.


Whether you like to talk over the phone, chat online or browse from your smartphone, we make it fast and easy to place your order. Plus, we take convenience to a new level with our exclusive Autoship Program — get your favorite products shipped right to your door on a schedule that works for you! Learn more about Autoship today.

Your Feedback

Your feedback about our spectacular service and premium products is crucial to our development strategy. We value your opinion and strive to use your comments to improve our products and services daily. Please don’t hesitate to contact us with any questions or concerns. We look forward to hearing your feedback!